Refund policy
Refund Policy
Effective Date: July 2026
At Ethos, we stand behind the quality of our products and want you to be completely satisfied with your purchase.
Returns
We accept returns within 30 days of delivery for eligible products.
To qualify for a return:
- Product must be in like-new condition.
- Product must be unused or minimally used.
- All original packaging, accessories, manuals, and components must be included.
- Proof of purchase is required.
Returns that do not meet these requirements may be refused or subject to a restocking fee.
Non-Returnable Items
The following items are not eligible for return:
- Digital products (including downloadable guides, eBooks, and manuals)
- Gift cards
- Products damaged through misuse, abuse, neglect, improper installation, or unauthorized modifications
- Clearance or final sale items
Restocking Fee
Approved returns may be subject to a 15% restocking fee.
Original shipping charges are non-refundable.
Customers are responsible for return shipping unless the product arrived damaged or an error occurred with the order.
Damaged or Defective Products
Please inspect your order upon delivery.
If your product arrives damaged or defective, notify us within 48 hours of delivery by emailing:
support@ethoswellnessgroup.com
Please include:
- Order number
- Photos of the damage
- Description of the issue
We will work quickly to repair, replace, or refund the product when appropriate.
Refunds
Once your return has been received and inspected, we will notify you of the approval status.
If approved, refunds will be issued to your original payment method within 5–10 business days.
Depending on your financial institution, it may take additional time for the refund to appear.
Exchanges
We replace items only if they are defective or damaged.
If you need an exchange, please contact:
Order Cancellations
Orders may be canceled before shipment.
Once an order has shipped, it must follow the standard return process.
Warranty
Many Ethos products include a manufacturer's warranty.
Warranty coverage varies by product and does not replace this return policy.
Please refer to the warranty documentation included with your purchase.
Products that have been installed, filled with water, connected to plumbing, or show signs of extended use may not be eligible for a refund unless they are determined to be defective under warranty.
Questions?
If you have any questions regarding returns or refunds, please contact us:
Ethos Wellness Group
📧 info@ethoswell.life