Shipping policy
Shipping Policy
Last Updated: July 2026
Thank you for shopping with Ethos Wellness Group. We are committed to delivering your order safely and efficiently. Please review our shipping policy below.
Signature Required: Orders over $500 may require an adult signature upon delivery for security purposes.
Some products may ship directly from our manufacturing or distribution partners to ensure the fastest possible delivery.
Order Processing
Most orders are processed within 1–3 business days after payment has been received.
Some larger equipment, special-order items, or products shipped directly from our manufacturing partners may require additional processing time. If this applies to your order, we will notify you as soon as possible.
Orders are processed Monday through Friday, excluding holidays.
Shipping Methods
We ship throughout the United States using trusted parcel and freight carriers, including:
- UPS
- FedEx
- USPS
- LTL Freight Carriers (for oversized equipment)
Shipping method will depend on the size and weight of your order.
Shipping Times
Estimated delivery times:
- Standard Shipping: 3–7 business days
- Freight Shipments: 5–14 business days
- Special Orders: Delivery estimates will be provided at the time of purchase.
Delivery times are estimates and are not guaranteed.
Free Shipping
Free shipping promotions apply only to qualifying products and shipping destinations within the continental United States unless otherwise stated.
Additional shipping charges may apply for:
- Alaska
- Hawaii
- Puerto Rico
- International destinations
- Residential freight delivery
- Limited-access locations
Freight Deliveries
Some products, including recovery and wellness equipment, ship via freight carrier.
For freight deliveries:
- Someone 18 years or older must be available to receive the shipment.
- Please inspect the shipment before signing the delivery receipt.
- Note any visible damage on the carrier's paperwork before accepting delivery.
- Failure to report shipping damage at delivery may affect damage claims.
Damaged Shipments
If your package arrives damaged:
- Take clear photos of the packaging and product.
- Keep all original packaging materials.
- Contact us within 48 hours of delivery.
Email: info@ethoswell.life
Please include:
- Order number
- Photos of the damage
- Description of the issue
Lost or Delayed Shipments
If your order appears lost or significantly delayed, please contact us and we will work with the carrier to locate your shipment.
Ethos Wellness Group is not responsible for shipping delays caused by:
- Weather
- Natural disasters
- Carrier delays
- Customs processing
- Supply chain disruptions
- Other events outside our control
Incorrect Shipping Address
Please verify your shipping address before placing your order.
Orders returned due to an incorrect or incomplete address may require additional shipping charges to reship.
Order Tracking
Once your order ships, you will receive a shipping confirmation email with tracking information (when available).
International Shipping
International shipping may be available on select products.
Customers are responsible for any applicable:
- Duties
- Taxes
- Import fees
- Customs charges
These fees are not included in the purchase price unless otherwise stated.
Questions?
If you have questions regarding shipping or delivery, please contact us:
Ethos Wellness Group